How can I get a filter?
If you believe the interference to Freeview might be due to 4G at 800 MHz, call us. We can arrange to send you a free filter to fit yourself.
We have several different types of filters so would need to speak to you to understand which one would be the most appropriate to send to you. Fitting instructions are included with the indoor filter and we also have an online video showing how to fit it. We can provide further advice by phone.
Outdoor filters should be fitted by an aerial installer.
In most instances, fitting the filter will resolve any interference from 4G at 800 MHz. If it does not resolve the interference and, if you are eligible, we may be able to arrange for an at800 engineer to visit your home, at no cost. Please contact us.
How can we improve this post?
- What is 4G? Why is it being introduced?
- Why might 4G affect my TV?
- How will I know if my TV is affected?
- I am missing some Freeview channels. Is this caused by 4G?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- Will I see interference on devices such as 4G handsets, radio, tablets and computers?
- Where can I find more information on which areas have 4G coverage?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- What are filters and how are they fitted?
- Can I fit the filter myself?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?