How do I arrange for an at800 engineer to visit?
If you have received a postcard from us, and experience new interference to your Freeview service, you should contact us either by phone, email, via our website or by letter. We will assess whether the disruption might be due to 4G at 800 MHz; for example, we will check whether a new mobile phone mast has recently been activated in your area. If we believe the disruption might be due to 4G at 800 MHz; you are responsible for your own aerial; we have already sent you a filter to fit yourself which has not resolved the interference and, if you are eligible, we may arrange for an at800 engineer to visit your home, at no cost. Try our online diagnostic tool, which will help you work out whether 4G at 800 MHz might be the cause.
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Or select from one of the following categories;
- I am missing some Freeview channels. Is this caused by 4G?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800 engineer to visit?
- Can I fit the filter myself?
- If my TV is affected, how quickly will you resolve the issue for me?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?
Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.