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How do I arrange for an at800 engineer to visit?

If you have received a postcard from us, and experience new interference to your Freeview service, you should contact us either by phone, email, via our website or by letter. We will assess whether the disruption might be due to 4G at 800 MHz; for example, we will check whether a new mobile phone mast has recently been activated in your area. If we believe the disruption might be due to 4G at 800 MHz; you are responsible for your own aerial; we have already sent you a filter to fit yourself which has not resolved the interference and, if you are eligible, we may arrange for an at800 engineer to visit your home, at no cost. Try our online diagnostic tool, which will help you work out whether 4G at 800 MHz might be the cause.

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Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.