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How do I arrange for an at800 engineer to visit?
If you have received a postcard from us, and experience new interference to your Freeview service, you should contact us either by phone, email, via our website or by letter. We will assess whether the interference might be due to 4G at 800 MHz; for example, we will check whether a new mobile phone mast has recently been activated in your area. If we believe the interference might be due to 4G at 800 MHz; you are responsible for your own aerial; we have already sent you a filter to fit yourself which has not resolved the interference and, if you are eligible, we may arrange for an at800 engineer to visit your home, at no cost. Try our online diagnostic tool, which will help you work out whether 4G at 800 MHz might be the cause.
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Or select from one of the following categories;
- What is 4G? Why is it being introduced?
- Why might 4G affect my TV?
- How will I know if my TV is affected?
- I am missing some Freeview channels. Is this caused by 4G?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- Will I see interference on devices such as 4G handsets, radio, tablets and computers?
- Where can I find more information on which areas have 4G coverage?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- What are filters and how are they fitted?
- Can I fit the filter myself?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?
Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.