How will at800 let me know if my Freeview may be affected?
We identify homes potentially at risk of experiencing interference with their Freeview service and write to them before a nearby 4G at 800 MHz mast is activated.
Where and when 4G at 800 MHz is activated depends on the rollout plans of the mobile operators and we are unable to share these specific details.
Please be aware that the majority of viewers who receive a postcard from us will not experience any TV interference caused by 4G at 800 MHz – we expect fewer than 1% of households to experience TV interference.
To find out where we have mailed postcards, please enter your postcode into our postcode look up. If we haven’t mailed postcards to your area, then any interference to Freeview is unlikely to currently be due to 4G at 800 MHz. Please try our online diagnostic tool or visit our page on other possible causes of interference. Or call us on 0808 13 13 800 – calls from UK landlines and mobiles are free. Alternatively, you can email us.
For advice about your Freeview service, including retuning – call the Freeview Advice Line on 03456 505050. See website for opening times and call charges.
How can we improve this post?
- I am missing some Freeview channels. Is this caused by 4G?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800 engineer to visit?
- Can I fit the filter myself?
- If my TV is affected, how quickly will you resolve the issue for me?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?