View all FAQs ×
How will I know if my TV is affected?
TVs and set-top boxes that receive Freeview can fail to block 4G mobile signals. This can cause TVs to lose sound, pictures to go blocky and freeze or for a ‘no signal’ message to appear. These symptoms might be experienced some or all of the time. If you have received an at800 postcard, have had good TV reception in the past but experience new interference to your Freeview service, please try our online diagnostic tool, call us or fill out an enquiry form on our Contact us page.
Total 142 Votes
15
127
How can we improve this post?
Or select from one of the following categories;
- What is 4G? Why is it being introduced?
- Why might 4G affect my TV?
- How will I know if my TV is affected?
- I am missing some Freeview channels. Is this caused by 4G?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- Will I see interference on devices such as 4G handsets, radio, tablets and computers?
- Where can I find more information on which areas have 4G coverage?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- What are filters and how are they fitted?
- Can I fit the filter myself?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?
Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.