I have a loft aerial, will I be affected?
Roof aerials located in the loft or in an attic rather than on the roof can often provide unstable reception. If you have previously had good reception, have received a postcard from us and notice new TV interference, call us. If 4G at 800 MHz is diagnosed as the potential cause of the interference, and you are responsible for your own aerial, we can send you a filter to fit yourself, free of charge. Full instructions are included and we can provide further advice online and by phone.
In most instances, fitting the filter will resolve any interference from 4G at 800 MHz. If it does not resolve the interference and, if you are eligible, we can arrange for an at800 engineer to visit your home, at no cost.
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- I am missing some Freeview channels. Is this caused by 4G?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800 engineer to visit?
- Can I fit the filter myself?
- If my TV is affected, how quickly will you resolve the issue for me?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?
Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.