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What if I am disabled, or have a family member who needs extra support?

We work with the voluntary and community sector to ensure those who may struggle with this issue receive support and advice from people they know and trust. This includes the provision of a chaperone to accompany a visit from an at800-accredited engineer, if required. You are eligible for this additional support if you:

  • are 75 years of age or over;
  • are registered blind or partially sighted;
  • receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.

Click here to see our useful guide on the subject.

audio-iconClick here to listen to an audio version of this guide.

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What other equipment might be affected?
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What other equipment might be affected?
Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.