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What if I have a communal aerial system?

If you are not responsible for your TV aerial (because this is the responsibility of your landlord or property manager or you live in a care home, for example), have received a postcard from us and experience new interference to your Freeview service, you should contact us, either by phone, email, via our website or by letter. Or try our online diagnostic tool, which will help you work out whether 4G at 800 MHz might be the cause.

We will assess whether the TV interference might be due to 4G at 800 MHz; for example we will check whether a new mobile mast has recently been activated in your area.

We will also ask you to report the issue to your landlord, property manager, factor or residents’ association and ask for their contact details.

We will aim to contact whoever you tell us is responsible for your communal aerial so we can arrange to provide the appropriate communal or domestic filters, free of charge.

If your landlord or property manager has a contracted aerial engineer, we can deliver free filters direct to them. For those without a contracted aerial engineer, or if the contracted engineer needs some help, at800 can provide technical assistance.

If the Freeview disruption is due to 4G at 800 MHz, then the communal filter fitted to the communal aerial system will enable viewers in all of the properties it serves to continue receiving and watching Freeview as normal.

Commercial communal systems

If you are responsible for your communal aerial and are a business, we can provide a communal filter. However, our remit, set up by Government, does not extend to fitting filters at commercial premises. Properties with a communal system are generally maintained or under contract with an electrical or installer contractor who may have designed and installed the original system.

If the commercial property owner/landlord does not have such a contractor or maintenance contract we can provide contact details for CAI registered, security checked and qualified installers.

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Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.