What if I have a communal aerial system?
If you are not responsible for your TV aerial (because this is the responsibility of your landlord or property manager or you live in a care home, for example), have received a postcard from us and experience new interference to your Freeview service, you should contact us, either by phone, email, via our website or by letter. Or try our online diagnostic tool, which will help you work out whether 4G at 800 MHz might be the cause.
We will assess whether the TV interference might be due to 4G at 800 MHz; for example we will check whether a new mobile mast has recently been activated in your area.
We will also ask you to report the issue to your landlord, property manager, factor or residents’ association and ask for their contact details.
We will aim to contact whoever you tell us is responsible for your communal aerial so we can arrange to provide the appropriate communal or domestic filters, free of charge.
If your landlord or property manager has a contracted aerial engineer, we can deliver free filters direct to them. For those without a contracted aerial engineer, or if the contracted engineer needs some help, at800 can provide technical assistance.
If the Freeview disruption is due to 4G at 800 MHz, then the communal filter fitted to the communal aerial system will enable viewers in all of the properties it serves to continue receiving and watching Freeview as normal.
Commercial communal systems
If you are responsible for your communal aerial and are a business, we can provide a communal filter. However, our remit, set up by Government, does not extend to fitting filters at commercial premises. Properties with a communal system are generally maintained or under contract with an electrical or installer contractor who may have designed and installed the original system.
If the commercial property owner/landlord does not have such a contractor or maintenance contract we can provide contact details for CAI registered, security checked and qualified installers.
How can we improve this post?
- I am missing some Freeview channels. Is this caused by 4G?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800 engineer to visit?
- Can I fit the filter myself rather than have an engineer visit?
- If my TV is affected, how quickly will you resolve the issue for me?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?