What if I have an aerial amplifier or booster?
If you have a weak TV signal, or several TVs, you may have a TV splitter, amplifier or booster in your loft or on your roof.
In this case, a free at800 filter needs to be connected between the aerial and the amplifier. If you have a rooftop amplifier, a weather-proofed at800 filter will need to be installed. If you are responsible for your own aerial and rely on Freeview to receive TV, we can arrange for a professional aerial installer to visit your home and fit a filter for you at our expense.
Please note, our in-home engineer support is only available for individual households that solely rely on Freeview through a domestic (rooftop or loft) aerial and have no access to cable and satellite services. We can provide phone and online support and advice, and free filters for all households. For viewers who have a set-top aerial, our remit extends to providing support remotely, i.e. sending filters and offering advice over the phone.
How can we improve this post?
- I am missing some Freeview channels. Is this caused by 4G?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800 engineer to visit?
- Can I fit the filter myself?
- If my TV is affected, how quickly will you resolve the issue for me?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?