What will happen next?
If we believe the interference might be due to 4G at 800 MHz and you are responsible for your own TV aerial, we can arrange for an at800 engineer to visit your home, at our expense. The engineer will test whether 4G at 800 MHz is the cause of any disruption; and if it is, fit an at800-approved filter to your TV system. This blocks 4G mobile signals and enables you to continue receiving and watching Freeview as normal. Alternatively, if you prefer, we can send you a filter to fit yourself, free of charge. Full instructions are included and we can provide further advice online and by phone.
If the at800 engineer visits your home but establishes that the interference to Freeview is not due to 4G at 800 MHz, the engineer can provide advice on how to retune your TV or fix other common causes of interference. The engineer will also fit an at800-approved filter to prevent any disruption if new 4G at 800 MHz masts are activated in your area in the future.
How can we improve this post?
- I am missing some Freeview channels. Is this caused by 4G?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800 engineer to visit?
- Can I fit the filter myself rather than have an engineer visit?
- If my TV is affected, how quickly will you resolve the issue for me?
- Is it true that millions of homes might be impacted?
- I live in London, will I be affected?
- How will at800 let me know if my Freeview may be affected?
- My neighbour has received a postcard and I have not. Why?
- Will 4G affect TV received through satellite or cable?
- Will TVs in caravans, campers and narrowboats be affected?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the interference?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?