You are hereHome » FAQs » What will happen next?

What will happen next?

If we believe the interference might be due to 4G at 800 MHz and you are responsible for your own TV aerial, we can arrange for an at800 engineer to visit your home, at our expense. The engineer will test whether 4G at 800 MHz is the cause of any disruption; and if it is, fit an at800-approved filter to your TV system. This blocks 4G mobile signals and enables you to continue receiving and watching Freeview as normal. Alternatively, if you prefer, we can send you a filter to fit yourself, free of charge. Full instructions are included and we can provide further advice online and by phone.

If the at800 engineer visits your home but establishes that the interference to Freeview is not due to 4G at 800 MHz, the engineer can provide advice on how to retune your TV or fix other common causes of interference. The engineer will also fit an at800-approved filter to prevent any disruption if new 4G at 800 MHz masts are activated in your area in the future.

Total 45 Votes
2

How can we improve this post?

+ = Verify Human or Spambot ?

Or select from one of the following categories;
3
What other equipment might be affected?
3
What other equipment might be affected?
Our online diagnostic tool will help you identify what might be causing disruption to your Freeview service.