Who is likely to be affected?
You are more likely to be affected if you live close to a new 4G mast, are in an area with weak digital television reception or have a TV signal booster. Following pilots across the UK, and evidence gathered since the start of the 4G at 800 MHz roll-out, at800 expects fewer than 1% of households with Freeview as their primary TV source to experience disruption to Freeview from 4G at 800 MHz.
We identify homes at risk of experiencing disruption to their Freeview service and write to them before a nearby 4G at 800 MHz mast is activated. Only new disruption to Freeview, which happens after masts are switched on close to your home, could be due to 4G at 800 MHz.
Where and when 4G at 800 MHz is activated depends on the roll-out plans of the operators; for more information, visit 4G coverage checkers on their websites. Ofcom has a map which shows the predicted coverage for mobile voice and data for each of the UK mobile network operators – Click here. Please note, the map may differ from those provided by the network operators – please read the FAQ featured on the page to find out more.
How can we improve this post?
- How will I know if my TV is affected?
- What should I do if I think my TV is being affected?
- What will happen next?
- How do I arrange for an at800-accredited engineer to visit?
- Can I fit the filter myself rather than have an engineer visit?
- If my TV is affected, how quickly will you resolve the issue for me?
- What are filters and how are they fitted?
- How can I get a filter?
- What if I have a set-top box?
- What if I have an indoor TV aerial; can I still attach a filter?
- What if I have more than one TV running Freeview?
- What if the filter doesn’t resolve the disruption?
- Can I get more filters if needed?
- I am moving house, do I need to take my filter to my new home?