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Eight truths about the 4G network

You may have read a lot about 4G and how it might affect your Freeview TV service. Some of what you have heard may not be entirely accurate, here are 8 facts about the 4G roll-out.

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  1. TV interference caused by 4G at 800 MHz will only occur once a 4G mast has been switched on. You are more likely to be affected if you live close to a new 4G mast, are in an area with weak digital TV reception or have a TV signal booster.
  2. If you watch only satellite or cable TV, you won’t be affected by 4G at 800 MHz. If you experience interference to your satellite or cable service, please contact your provider.
  3. If you notice new interference to Freeview – and have several terrestrial digital TVs which share an aerial – it’s likely that all will be affected.
  4. Not all 4G masts might cause interference to Freeview – only those working at 800 MHz.
  5. In most cases, a simple easy-to-plug in filter will solve the problem.
  6. In some cases a filter may need to be installed on your roof. This should be installed by an aerial engineer.
  7. If you live in a block of flats or other high-rise building with a communal aerial, we will provide a communal filter and your landlord or management company will need to arrange to get it fitted.
  8. If you TV signal is affected by 4G, and you do not have cable or satellite TV, we offer free support so you can keep enjoying your favourite programmes.