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at800 accredited installer scheme announced

at800 is working closely with the aerial installer industry to address possible disruption to Freeview services caused by 4G at 800 MHz. For the minority of viewers who experience disruption, at800 will deploy its accredited installers if a free at800 filter fails to resolve television interference.

at800-accredited installers will be available to help householders resolve disruption to Freeview services caused by 4G at 800 MHz on their primary TV set. For viewers in a communal property with a shared aerial, such as a flat, it is the landlord or property manager’s responsibility to arrange for their preferred aerial installer to resolve the problem, using a free at800 communal filter.

Simon Beresford-Wylie, chief executive of at800, said, “Many viewers will be able to fix any disruption to their Freeview service caused by 4G at 800 MHz by fitting the free at800 filter. However, in some cases, this won’t be possible; so we have put in place this scheme to provide expert installers across the UK who can take additional action to restore Freeview at no cost to viewers.”

All aerial installers on the scheme are required to be accredited by at800. To become accredited, installers need to attend and pass at800-specific training courses; require a valid Disclosure and Barring Service (formerly Criminal Records Bureau (CRB)) check that is less than 12 months old (or not more than three months old upon joining the scheme for those attending vulnerable viewers’ homes); need valid liability insurance and Working at Heights qualifications; and have current RDI or CAI membership.*

Once at800 is satisfied that all of the above requirements have been met, the aerial installer will receive an at800-branded photo ID card, at800 van livery and the at800 installer handbook. These must be used for every at800-related job.

As well as regional contractors, independent aerial installers will be able to join the scheme and select jobs that fit their location and schedule.

OrderWork is providing a booking system that ensures all jobs are allocated to installers fairly and effectively. at800 will pay members of the scheme based on a pre-agreed rate card.

If disruption to Freeview services is found to be caused by 4G at 800 MHz, and the issue cannot be resolved during the first aerial installer visit, a second visit will be required to carry out a wider assessment of the interference and to conduct further remediation if required. If the 4G at 800 MHz interference cannot be resolved during this visit, the installer will determine the next steps. Only installers who have passed an extended training course will be able to fulfill this second visit.

For more information, and to find out how to join the at800-accredited installer scheme, please visit: accredited installers.

Download a pdf copy of this release – at800 accredited installer scheme announced

About at800

at800 is the consumer brand of Digital Mobile Spectrum Limited (DMSL), the organisation responsible for ensuring people continue to receive free-to-air television when 4G mobile services operating at 800 MHz are launched. The organisation is funded by the UK mobile operators with 800 MHz spectrum allocations to provide 4G services – EE, Telefónica UK (O2), Three and Vodafone.

*4G enables mobile devices such as smartphones, laptops and tablet PCs to access the internet at super-fast speeds and is expected to bring innovations in business, entertainment, education and public services. 4G mobile services at 800 MHz and digital TV operate in adjacent parts of the radio spectrum. Equipment that receives television signals, such as aerials, amplifiers and digital tuners, can fail to block 4G at 800 MHz. This can cause loss of sound, blocky images or loss of some or all Freeview channels. Freeview is the television that viewers receive through their aerial. BT Vision, YouView, TalkTalk and Top Up TV also provide Freeview services. Only new 4G services at 800 MHz could cause problems with Freeview; existing 4G services from EE operate at 1800 MHz and do not disrupt television reception. Satellite and cable TV services are unlikely to be affected by 4G at 800 MHz.

at800 will contact those households it predicts may be affected by this issue before 4G at 800 MHz is switched on in their area. It will also contact businesses, social housing departments, care homes, hospitals, schools and colleges to advise what action needs to be taken.


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