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at800’s engineering companies get TrustMark stamp of approval

The Confederation of Aerial Industries (or the CAI to you and me) has recently been awarded TrustMark Scheme Operator status. But what does this mean? We caught up with Tim Jenks, senior executive at the CAI to find out more.

Tell us about the CAI and at800

The CAI is a trade association that represents installers, manufacturers, distributors and broadcast operators that deliver video, audio and data to homes and commercial properties in the UK. We’ve been working with the companies that employ at800’s approved engineers for over two years. These engineers provide a great service visiting people’s homes to fix Freeview disruption caused by the rollout of 4G at 800 MHz.

What exactly is TrustMark status?

TrustMark is a Government-endorsed quality scheme that helps people find reputable local tradesmen. Achieving TrustMark status is really big news for us because it means that our engineers carry out work to Government-endorsed standards. It’s a major step forward for us as a trade organisation. It is also great news for at800 and the viewers of Freeview services they support, because their approved regional aerial engineering companies are CAI members and therefore TrustMark certified.

How did you achieve it?

It came about through the hard work we put into matching the mandatory standards our members have to adhere to against TrustMark’s core criteria. TrustMark has a quality framework in place to recruit against. It appointed us to the scheme to make sure its standards are met by our member organisations.

What are some of these criteria and standards?

There is a strict code of practice, some of it specific to the work aerial engineers do for at800. A large proportion of aerial engineering work involves working at height. This may be using a ladder to fix an aerial on a roof, or climbing into a loft to fit a filter. So this means engineers have to be certified to work at height.

It also involves specific training around identifying Freeview disruption as a result of 4G that sits in the 800 MHz spectrum band.

And finally, the CAI has to demonstrate that our members are reputable and trustworthy, and that we have a robust and accountable complaints process in place should an issue arise.

How does this affect work with at800?

The job we do won’t change. Over 5,000 people have had their Freeview service restored by the CAI registered companies that at800 employs. This great service will continue as 4G is rolled out across the UK. TrustMark status is a mark that demonstrates the quality work we have done, are doing and will continue to do. What will change, however, is that TrustMark CAI members will now be able to display the TrustMark logo.

And this is the most important point. Viewers of Freeview services are often frustrated that they have to have their reception problem fixed. To do this they have to let a stranger into their home to solve the issue. The TrustMark logo not only adds a very important layer of reassurance that companies carrying out the engineering work are trustworthy and reputable, but also that the job will be done to a Government agreed standard.

Anything else you want to tell us?

At the CAI we’re responsible for ensuring our members do the best job they can do. Anyone that goes the extra mile to prove they are reputable is more welcome in the home. We have always done this in the past, and TrustMark status is a guarantee we will continue to do so in the future.

caiFor more information on the CAI visit www.cai.org.uk and for information on TrustMark visit www.trustmark.org.uk

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