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We offer extra help to those who might need it

If an elderly relative, neighbour or someone you know who needs a little extra help has recently had problems with their Freeview such as lost reception or blocky or pixelated images, it could be due to new 4G at 800 MHz masts going live in their area.

But they don’t have to worry – we are here to help! Our job is to make sure that whenever TV disruption is caused by 4G at 800 MHz, viewers can carry on watching Freeview – or are offered a suitable alternative – at no extra cost.

We work closely with local voluntary and community organisations through Digital Outreach, a social enterprise founded by Age UK, Community Service Volunteers and CEL Group.

It acts on our behalf to give information and support about 4G at 800 MHz related issues to charities, local government and other organisations that are in close contact with viewers who use Freeview TV services, including those who are:

  • 75 years of age or over
  • registered as blind or partially sighted
  • receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.

One of the services we offer through Digital Outreach is a chaperone service whereby someone from a local charity can be present when an at800-accredited engineer visits to fix Freeview disruption issues. Also, our contact centre team is always at hand if there are any worries viewers have before, during or after the visit.

So if you know someone who has recently experienced disruption to their Freeview service, and you think they could need extra help, then do call our customer service team on 0808 13 13 800.

Contact a member of our team

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